Remote Desktop Manager Review
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. …
Starting at $299.99 per year
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What is Remote Desktop Manager?
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Recent Reviews
Popular Features
- Centralized management dashboard (35)8.585%
- Over-the-Internet remote session (38)8.484%
- Multi-platform remote control (35)8.383%
- Remote management of servers & workstations (42)8.181%
Reviewer Pros & Cons
Pricing
Single User
$299.99
On Premise
per year
Enterprise
$9999.99
On Premise
per year
Platinum
Contact Sales
On Premise
Unlimited Users, Multiple Sites, Worldwide
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299.99 per year
Product Demos
Remote Desktop Manager Live! (Session 3) - DC Online 2022
YouTube
Announcement: Remote Desktop Manager 14 is Here!
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Remote Desktop Manager?
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
Remote Desktop Manager Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Remote Desktop Manager Screenshots
Remote Desktop Manager Video
Remote Desktop Manager - A Remote Connection Management Tool for IT Pros
Remote Desktop Manager Integrations
Remote Desktop Manager Competitors
Remote Desktop Manager Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
Frequently Asked Questions
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Remote Desktop Manager starts at $299.99.
Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.
Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.
The most common users of Remote Desktop Manager are from Enterprises (1,001+ employees).
Remote Desktop Manager Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(133)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.
Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.
Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.
Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.
Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.
Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.
Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.
Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
March 23, 2022
Give it a try in Remote Desktop Manager!
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is being used by some departments of the organization. The main problem was how to manage 600+ servers, SSH and RDP servers, and remember all the hostname, IP address and still have some details available only to some users. This was solved using this tool. Users were split into groups, active directory connected, and have access only to the servers and credentials (passwords, URLs, and other stuff), that they have access. All recorded in a database (or an encoded file, if needed). Despite this, automation with scripts or commands during login sessions, and ways to link credentials to entries make it even better to manage. You may have credentials locally, in the database or other external tools, all being managed by RDM.You also may have sub connections, for example, having the webpage to access an iDrac or another page, or a Hyper-V Manager, VMWare, and LOTS of other tools.
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
October 19, 2021
Add efficiency in WFH with RDM Free
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is an excellent tool to manage connections to other machines. I particularly like its easy re-connect feature which makes the re-connection to a windows VM very fast and effective - saving lots of time and efforts. I am sure its of use for lots of teams and more team members.
- Easy re-connect to a disconnected VM
- Remember passwords
- Tabbed interface
- Make re-connection automatic process
October 14, 2019
The best cross platform remote desktop tool on the market
Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
June 19, 2018
It simplifies everything.
I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”
Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
January 31, 2018
RDM the LIFESAVER!!
Our whole department uses Remote Desktop Manager (RDM). The issues that it solves is being able to access our department servers across the campus. Since our information is sensitive having the ability to log in via RDM has shown to be very helpful at letting us present information to our customers as well as keep our information about how we run business secure.
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
December 11, 2017
My RDM experience
Score 10 out of 10
Vetted Review
Verified User
It is not used by my organization, It is used by me personally. It speeds up my daily work, helping me to manage a lot of remote desktop connections with different sets of credentials.
- RDM natively integrates with KeePass which I am using for storing my passwords. So then I have to only manage credential records there.
- RDM helps to work with different RDP connection with different sets of credentials
- RDM could be less complex in navigation
November 21, 2017
Quick review by daily user
Score 9 out of 10
Vetted Review
Verified User
We use Remote Desktop Manger as our connection manager to all the servers we support. Having everything in one place helps a lot in support speed.
It holds our RDP, VPN, SSH Tunnel and EXSI connections, including passwords for each as well, meaning everything is just a click away.
It holds our RDP, VPN, SSH Tunnel and EXSI connections, including passwords for each as well, meaning everything is just a click away.
- Organizing connections into folders makes using RDM a breeze, added benefits like inherited credentials really help.
- RDM can connect a VPN or SSH Tunnel before trying to connect to the RDP,SSH (and more) connection, either connecting VPN immediately or based on ping check.
- RDM also has a really large collection of end points, the one I find most surprising is Web browser with auto login. You can add things like Routers to your RDM list and have RDM auto fill the username and password. Makes life easier.
- I feel like the start up time could be improved.
- You can search in the Navigation pane but there is no search box so it's a little hard to realize.